Support

Help & Support

Support channels for civil servants, payroll officers, administrators, and implementation teams using ASEPS.

Email Support

help@anambra.gov.ng

For payslip access, login issues, profile corrections, and general employee support.

+234 (0) 803 000 0000

Available during civil service business hours for urgent salary and disbursement questions.

+234 (0) 803 000 0000

Fast support for password reset guidance, portal navigation, and document upload issues.

Jerome Udoji Secretariat, Awka

Visit the Ministry of Finance or ANSICTA support desk for biometric or identity escalations.

◆Employee portal sign-in and MFA assistance

◆Payslip download and payroll status guidance

◆Biometric enrollment and identity verification support

◆Incorrect MDA, grade level, bank, or pension information

◆Admin access, magic-link, and role permission requests

◆Accessibility support for assistive technology users

Hours

Mon-Fri · 8:00-17:00

Security

Never share passwords or MFA codes

Escalation

support@aseps.anambra.gov.ng

In closing

For Civil Servants

Your salary, your payslip, your leave balance — everything in one place, available the moment payroll closes.

For Administrators

Run a batch, override a fraud event, reconcile a disbursement — every privileged action logged, every decision reversible.